NOW we can help you!

Software developer pilot fish works from home, which means he depends heavily on the VPN connection to his home office.

"I was having issues with my DSL, so I rebooted the modem," says fish. "No change, so I fired up Wireshark and saw the problem: tons of TCP timeouts, retries, duplicate ACKS, etc.

"I called the phone company for support, and after spending several minutes responding to the automated answering robot I spoke with a clueless support technician and explained the problem.

"He told me my problem was that I shouldn't be using TCP -- instead, I should use my web browser.

To read this article in full or to leave a comment, please click here