Deepinder Goyal recalls Zomato's reluctant push into food delivery

Goyal explained that Swiggy started last-mile logistics in India’s food delivery sector, a move he dismissed for years as economically unviable. “Swiggy started last-mile logistics in food delivery. For a couple of years, I was resisting it, thinking this model can never make money, because the economics were off,” he said. Customer enthusiasm ultimately made the decision for him, leaving Zomato with little option but to adapt, Goyal said, speaking on the Raj Shamani podcast.