PayPal goes down after outage hits payment service
PayPal users have been left struggling to access their accounts after a glitch in the payment service.
Users of the popular online payment service worldwide are reporting issues this afternoon following an outage.
Problem reports have surged on DownDetector, which tracks websites, with most issues relating to log-in.
People are also unable to access the app, which can be used to transfer and receive money and make contactless payments in-store.
Customers are reportedly receiving an error message after entering log-in details, saying ‘We’re having some trouble completing your request right now. Please try again shortly, and if it persists let us know.’
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PayPal’s customer service told users on X after several people reached out to raise the alarm: ‘We understand the inconvenience you are facing at the moment. Please be assured that our team is working on the ongoing issue and will try to resolve it at the earliest.’
PayPal has around 434 million active user accounts globally, and over 10 million websites feature it as a payment option.
Meanwhile, users in the US are reportedly also experiencing issues with Venmo, which is owned by PayPal.
One frustrated user claimed on social media they have been ‘locked out of my money’ after issues with both Venmo and PayPal.
Metro has contacted PayPal for a comment.
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