Major banks including Lloyds, Halifax and Nationwide go down with thousands of customers locked out of online banking
A HOST of high street banks have been hit with an outage leaving thousands of customers locked out of accounts.
Lloyds Bank, Halifax, Nationwide and First Direct customers are all suffering issues, according to Downdetector.
The vast majority of customers are having issues accessing their mobile or online banking.
Others are having issues making payments.
More than 3,000 Lloyds customers have reported issues with their mobile and online banking.
Halifax, part of the Lloyds Banking Group, has also been hit with technical issues, with almost 4,000 people reporting issues.
Nearly 700 Nationwide customers are flagging problems with their mobile, online banking and viewing their account balances.
Hundreds of TSB, First Direct, Cooperative Bank and Bank of Scotland have reported issues on Downdetector as well.
Customers have taken to X, formerly Twitter, fuming about the outage which comes on payday for many.
One Lloyds customer said: “I’ve worked 2 long weeks to be paid today and now i can’t access my accounts on the app or desktop site.
“It is imperative this is resolved IMMEDIATELY.”
A Halifax customer fumed: “I can’t get in the app!!”
Meanwhile, someone who banks with TSB added: “Can’t get into the TSB app or website since 7.30am.”
The Sun has contacted the banks to comment.
It comes just weeks after Barclays was hit by a major outage which left some customers locked out of their accounts for days.
The bank said the outage was caused by a technical issue and was not related to a cyber attack or any malicious activity.
But the glitch left customers fuming with many left locked out of accounts around pay day and one left homeless.
Lloyds Banking Group, which owns Halifax, Lloyds and Bank of Scotland, was also hit by an outage earlier this month.
Hundreds of customers reported issues with missing payments and wages.
Can I claim compensation for an outage?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might be because you were charged for making a late payment for example.
You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.
How can I check if my bank is down?
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you are trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding that your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
You can usually find out more details about how to complain to your bank on its website.
If your bank doesn’t resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS).
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.
Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories