Tesco app and website glitch leaves customers unable to complete their orders

Hundreds of Tesco customers are unable to complete their orders through the app or website thanks to a glitch.

Shoppers are reporting a problem with their basket, with large numbers of items suddenly being marked as unavailable despite still showing as available on the website or app.

Some users were able to add items to their basket as normal, but when reviewing their basket before check-out up to 20 items were suddenly marked as unavailable.

Even basic items like fruit and vegetables appear to be impacted by the glitch.

According to service status website Downdetector, users first began reporting problems with the Tesco website at around 9.30am on Wednesday morning.

It has received more than 200 reports of problems with the firm’s website and app since then.

So far Tesco has responded to a number of shoppers on social media, asking for customer details so it can look into individual complaints.

The supermarket said it was aware of a ‘technical issue’ with some customers’ online baskets.

A Tesco spokesperson said: ‘We’re working to fix a technical issue which is affecting some of our customers’ online baskets.

‘We are really sorry for the inconvenience caused.’

Metro has contacted Tesco for more details

Get in touch with our news team by emailing us at webnews@metro.co.uk.

For more stories like this, check our news page.