Tesco website and app glitch as hundreds of shoppers left with empty baskets at checkout
HUNDREDS of Tesco customers have reported issues with the supermarket’s website and app, leaving them unable to complete online grocery orders.
Users have reported large numbers of items suddenly being marked as unavailable in their basket, despite being listed as available on the firm’s website and app.
Many have taken to social media to complain of the issue, with even basic items including fruit and vegetables said to be affected by the issue.
One person said on X (formerly Twitter): “Doing food shop online from scratch – go to checkout five minutes later and now saying 27 unavailable items which it allowed me to select less than five minutes earlier!”
Another said: “Seriously Tesco do you actually sell groceries any more?
“App allows me to put items in basket then tells me 24 of them are unavailable!”
A third customer said: “Normal items like carrots and soups are all showing not available.”
Shoppers reported being able to add items to their online baskets as normal, but would later be alerted that dozens of products were suddenly no longer available when reviewing their basket before checking out.
The supermarket, which is Britain’s largest grocer, has responded to a number of customers on X asking for customer details so it can look into individual complaints, but has not yet confirmed any issue with their website or app.
According to service status website Downdetector, users first began reporting problems with the Tesco website and app at around 9.30am on Wednesday morning.
Since then it has received over 200 reports of problems with the grocer’s website and app.
Tesco has been contacted for comment.
Can you claim compensation for IT glitches?
Unlike essential services such as telecoms, supermarket websites experiencing IT issues do not have a fixed compensation scheme in place.
However, if you’ve incurred costs or been inconvenienced – for example, by being unable to access your account or delivery details – it’s worth reaching out to Tesco for assistance.
To strengthen your case, gather any relevant evidence, such as a delivery receipt, and contact Tesco’s customer service team to discuss your situation.
For online grocery order issues, you can call Tesco on 0800 323 4040. This helpline is free to call from both landlines and mobiles.
How to save money on your supermarket shop
THERE are plenty of ways to save on your grocery shop.
You can look out for yellow or red stickers on products, which show when they’ve been reduced.
If the food is fresh, you’ll have to eat it quickly or freeze it for another time.
Making a list should also save you money, as you’ll be less likely to make any rash purchases when you get to the supermarket.
Going own brand can be one easy way to save hundreds of pounds a year on your food bills too.
This means ditching “finest” or “luxury” products and instead going for “own” or value” type of lines.
Plenty of supermarkets run wonky veg and fruit schemes where you can get cheap prices if they’re misshapen or imperfect.
For example, Lidl runs its Waste Not scheme, offering boxes of 5kg of fruit and vegetables for just £1.50.
If you’re on a low income and a parent, you may be able to get up to £442 a year in Healthy Start vouchers to use at the supermarket too.
Plus, many councils offer supermarket vouchers as part of the Household Support Fund.