Starbucks Announces Controversial New Rule, Ends Open-Door Policy

Starbucks is making a major change to its restaurants, ending its open-door policy and instituting a controversial rule as part of a new “Coffeehouse Code of Conduct.”

Whereas in the past the chain famously allowed anyone, paying customer or not, to use stores’ restrooms, that’s coming to an end later this month. Beginning January 27, you’ll have to make a purchase if you hope to avail yourself of the facilities or occupy one of the tables in the dining area. The chain will also pivot to only giving out free water to customers and their companions. This latest development, announced by the company on Monday, is part of its ongoing Back to Starbucks campaign which strives to make coffeehouses more “welcoming” to its clientele.

“We want to ensure our spaces are prioritized for use by our customers,” Starbucks said in its statement. “Our Coffeehouse Code of Conduct is something most retailers have and is designed to provide clarity that our spaces—including our cafes, patios, and restrooms—are for use by customers and partners.”

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The Coffeehouse Code of Conduct aims to put an end to “discrimination or harassment,” “panhandling,” and “violence or abusive/threatening language” inside and around Starbucks establishments. The code of conduct will be posted at all locations to “remind customers of the role they play in creating a community coffeehouse that is inviting and welcoming.”

“We want everyone to feel welcome and comfortable in our stores,” Starbucks spokesperson Jaci Anderson told The Associated Press. “By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.”

Starbucks began its open-door policy back in 2018 after an incident in Philadelphia in which two men were arrested after a manager called the police because they had a meeting in the store without making a purchase. However, some customers complained that the policy led to long wait times and a dangerous atmosphere. In 2022, Starbucks closed 16 of its North American locations due to safety concerns which included threats to staff and drug use.