Retailer Awards finalists for 2025 revealed
Inside Retail has revealed finalists for the upcoming Retailer Awards 2025 presented with Commonwealth Bank.
Judges this year include Colleen Callander, co-founder and director of Human Elevation; Nick Gray, founder of I Got You Consultancy; Andy Evans, co-founder of Humii; Jason Pallant, senior lecturer for marketing at RMIT University; Carly Whitelaw, founder and lead advisor of CWC; Lauren Kelly, strategy director at Interbrand; Aaron Spowart, executive sales manager of commercial banking at Commonwealth Bank; and Tess McCormack, GM of small businesses in Victoria and Tasmania at Commonwealth Bank.
Inside Retail Australia‘s managing editor Heather McIlvaine and features and premium editor Tamera Francis, and Inside Retail Asia‘s features and premium editor Tong Van will also serve as judges in the event.
“The quality of entries this year was phenomenal. Despite tough trading conditions, many Australian and New Zealand retailers continued to invest in CX, leveraging data, technology and innovative thinking to elevate their offerings in line with consumers’ rapidly changing expectations,” said McIlvaine.
“The judges faced a difficult task narrowing down the field, and while the winners will be revealed next month, all of this year’s finalists should be proud of their achievement.”
The winners will be announced in Melbourne on February 20.
This year’s finalists are:
Customer Service Excellence – In Store
- Frankie4
- Hart and Co
- Illusions Lingerie
- Pillow Talk
- Weber
Customer Service Excellence – Online
- Daily Blooms
- Esther & Co
- Miss Amara
- Nutrition Warehouse
- United Cellars
Best Customer Service Team
- LSKD
- Miss Amara
- Petbarn
- Weber
- Winnings
Outstanding Loyalty
- Bonds
- Freedom
- Priceline
- Princess Polly
- TerryWhite Chemmart
- Twoobs
Best CX Industry Partner
- Commercetools (Interflora)
- Loop Returns (LSKD)
- MindArc (Strand)
- The General Store (Rebel)
Best Store Design
- MacPac
- Michael Hill
- The Cheesecake Shop
- The Coffee Club
- Winnings
Best Online Store
- Appliances Online
- Daily Blooms
- Esther & Co
- Meshki
- Oz Hair and Beauty
Best Unified Retail
- Nutrition Warehouse
- Pillow Talk
- Rebel
- United Cellars
- Winnings
CX Hall of Fame (Invitation Only)
- Appliances Online
- Priceline
- TerryWhite Chemmart
- Winnings
CX Leader
- Damian Madden, Pernod Ricard Winemakers
- John Hardy, Esther & Co
- Kirstie Dix, Oz Hair and Beauty
- Nicola Rose, Jax Tyres and Auto
- Taylor Brbot, Miss Amara
CX Innovator 2025 (under $250 million)
- Decjuba
- LaManna
- Miss Amara
- Swaggle
- United Cellars
CX innovator 2025 ($250 million+)
- BCF
- Priceline
- Rebel
- Strand
- The Iconic
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