More techs rely on advanced tools to improve efficiency

The use of advanced technology is becoming essential for the tire and automotive service industry, according to a new survey by Anyline, a provider of AI-powered mobile data capture tools.

Released at the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas, the survey highlights technicians’ growing reliance on digital tools, their openness to innovative solutions and the potential of technology to address industry challenges like labour shortages.

The survey found that 70 per cent of automotive service technicians use technology for at least half their daily tasks, with 68 per cent expressing confidence in advanced digital diagnostic tools. Sixty per cent showed interest in a smartphone-based platform from Anyline that measures tire tread depth and 87 per cent agreed that digital data and analytics enhance customer trust and satisfaction.

“Our survey confirms a growing enthusiasm among technicians for technology’s role in shaping the future of automotive service,” said Chris Garcia, head of U.S. automotive at Anyline. “Digitized data empower techs to service more vehicles every day, reducing customer wait times and improving the overall service experience.”

Technology and labour shortages

The survey also highlighted the looming challenge of labour shortages, with 46 per cent of respondents identifying this as the industry’s biggest hurdle in the next decade. In response, many shops are turning to digital diagnostic platforms to increase efficiency and enable smaller teams to handle more vehicles.

“Shops that deploy digital tire and vehicle inspection platforms are better positioned to recruit and retain highly sought-after technicians,” Garcia said. “These tools eliminate manual data entry and streamline operations so technicians can spend more time under the hood doing the parts of the job they enjoy most.”

The survey revealed that 57 per cent of technicians still log tire data manually into point-of-sale systems and customer relationship management platforms. Of those surveyed, 72 per cent said manual data entry is a time-consuming task that detracts from their productivity.

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