How managers can support team members when they’re going through a difficult time

Sometimes, making them feel heard is more important than offering them a solution

Supporting a team member who’s going through a difficult time in their personal life can be a delicate situation. As a manager, you need to balance empathy with practicality and offer help while also ensuring the work doesn’t fall off track. This is a tough spot to be in, and one that management training doesn’t always cover.