CUSTOMER SERVICE REPRESENTATIVE 4 LEAD - TUCSON, Arizona, United States

Driving the future of transportation with a diverse and innovative team!CUSTOMER SERVICE REPRESENTATIVE 4** Open to current ADOT EMPLOYEES Only! **Job Location:Address: 1360 S STOCKER DRCity: TUCSONPosting Details:Salary: $40,207.02Grade: 17Job Summary:Under minimal supervision, perform senior level or lead customer service activities in field office; manage the most complex customer service complaints, inquiries, and issues that may include specialized instruction, training, or certification in specialized areas of expertise; train lower level staff, and monitor and manage workflow within the unit, evaluating and recommending changes to work processes and procedures. May serve as backup for supervisor.Job Duties:Specialize in identity document verification and advise other CSRs on the procedure to issue credentials to foreign applicants; perform second-level approval/issue credentials; utilize electronic verification systems/fraud detection tools to identify suspicious/fraudulent docu...