Digital Cloud UK – Delivering On Dynamic Digital Transformation
Digital Cloud UK harnesses its technological expertise to provide personalised digital solutions that help businesses grow.
Being an impact-led business can look like many different things. In the business-to-business landscape, helping customers become more successful is a sure-fire sign and Bolton-based Digital Cloud UK, which offers personalised software services to supercharge client operations, digital transformation and growth, certainly fits into this camp. Led by Digesh Tailor, Digital Cloud UK is firmly a tech organisation “with a focus on SaaS IT solutions and custom development for Microsoft Dynamics 365.” The goal is simple yet effective – to enable its business clients to “thrive in the digital age” by “helping them streamline processes.”
Tailor, who comes from an IT consulting background, started Digital Cloud UK in response to what he saw as an underutilisation of Dynamics 365 among firms. The software, an innovative set of applications designed by Microsoft, can be extremely beneficial for businesses, helping them deliver greater results via enhanced insights. As a result, Tailor decided to “combine SaaS with bespoke consulting services” to create Digital Cloud UK. “What makes us unique is our deep expertise in Dynamics 365 and our ability to customise solutions based on each client’s needs,” he says. “We don’t believe in a “one-size-fits-all” approach. Instead, we work closely with businesses to understand their goals and challenges, ensuring the solutions we deliver truly make a difference to their bottom line.”
While Tailor admits that his market is “competitive” with “bigger, more established players around,” he believes that his business stands out from the crowd by “delivering high-quality, custom solutions and building strong, lasting relationships with our clients.”
Another key differentiator, in Tailor’s opinion, is the company’s ability to adapt “quickly to Microsoft’s frequent updates” as well as “ensuring we’re always up to speed with the latest tech developments” generally. The firm’s magic touch when it comes to building and maintaining client relationships is evident in its customer base, which has doubled in the past year. Furthermore, client retention sits at an impressive 95%, “the long-term relationships we’ve built are a testament to the value we provide,” he summarises.
Like in any business, challenges are coming up at Digital Cloud UK, but thankfully these are positive ones, such as the task of scaling operations while keeping service levels high. “As we grow, finding top talent and refining our internal processes is crucial,” he says. “At the same time, we’re keeping a close eye on the ever-changing tech landscape to make sure our clients are getting the best, most up-to-date solutions.” One of these big tech changes is, unsurprisingly, AI. Here, Digital Cloud UK is “exploring AI and automation technologies to give our clients even more powerful tools for their business operations.” New launches will form part of the mix too, with “several new SaaS products specifically designed for industries using Dynamics 365” coming onto the scene in the next year.
For a company that prioritises client relationships, it’s refreshing to hear that Tailor also highly values the firm’s workforce. “We’re committed to giving young people opportunities, whether through internships, apprenticeships, or mentorships. It’s important to us to create a positive impact, not just for our clients but for the next generation of tech talent.” Through running Digital Cloud UK, Tailor has learned a vitally important leadership lesson, to invest in his team. “When you trust and empower your people, they deliver amazing results.”
There’s a five-year wish list for Tailor and co, and seeing Digital Cloud UK become “a trusted leader in the Dynamics 365 space, both in the UK and internationally”, sits at the top. Considering the firm’s healthy client base and retention rates, it won’t be far off…
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