Halifax and Lloyds online banking down for thousands of customers leaving them unable to transfer money
HALIFAX and Lloyds’ online banking apps have gone down leaving customers unable to transfer money.
Both lenders are owned by Lloyds Banking Group and have millions of customers between them.
A combined total of 5,000 customers have flagged the issue on Downdector, with nearly all the reports related to online banking.
The banks have been facing complaints on X, formally known as Twitter.
Taking to social media this morning one Halifax customer said: “Why can’t I transfer money out of any of my savings pots?”
Another said the app was down and their balance was showing as £0.
The high street lender responded to customers’ queries and said it was working to resolve the problem.
Halifax said: “We know some customers are having issues with Internet Banking and Mobile Banking.
“We’re sorry about this, and we’re working to have it back to normal soon. We appreciate your patience.”
The bank faced a similar issue last month.
Meanwhile, customers at Lloyds have also made similar complaints.
One user said: “I cannot view transactions in my new Lloyds app, even previous months’ data is not visible.”
The bank also said it was working to have the service “back to normal soon”.
The Sun has approached both banks for comment.
Around 19million people use Lloyds Group online banking services and it has become increasingly popular as lenders shut their physical branches.
Just last month it was confirmed that a total of 32 Halifax branches and 19 Lloyds branches will shut their doors in 2025.
The latest round of closures means that 128 Lloyds branches will close in total this year and next, as well as 119 Halifax sites.
The firm has slashed its portfolio of in-person sites as customers increasingly favour digital banking.
How to check if your bank is down
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you’re trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
Can I claim compensation for an outage?
Banks do not have to pay compensation to customers if there’s been an outage or if users have experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you.
To make your case, you will have to present evidence of how the outage negatively impacted you, including any extra costs incurred through late payment fees for instance.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the bank that suffered the outage.
You can find more details about how to complain to Lloyds or Halifax on its website.
If your bank doesn’t resolve your complaint, you can take your case to the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.