Over 1.4K accessibility complaints filed on govt app, 75% solved: Data

More than 1,400 complaints related to accessibility have been lodged through the government's flagship Sugamya Bharat mobile application since its launch in 2021, with approximately 75 per cent of those resolved, according to official data.

The Sugamya Bharat app, designed to assist people with disabilities and the elderly, allows users to report accessibility issues in public infrastructure, transportation and buildings by uploading photos.

Information revealed following a Right to Information (RTI) request filed by PTI showed that 1,441 complaints were received on the app between 2021 and 2024. Of these, 1,081 were addressed after being forwarded to the authorities concerned.

The RTI response revealed that 647 complaints were received in the 2021-22 period, of which 567 were resolved. The following year, 530 complaints were lodged and 391 resolved. The app recorded 264 complaints in 2023-24 while 123 were addressed.

To further improve the app's functionality, the government plans