Fintechs can earn trust if they treat the customers fairly: says, RBI deputy guv

A senior official from the Reserve Bank of India stressed that fintech companies should prioritize social and macroeconomic interests over business gains. Highlighting the role of Self-regulatory Organisations (SROs), Deputy Governor T Rabi Sankar urged fintechs to build customer trust through fair treatment and honest communication, avoiding misleading practices for long-term success.