Need to create balance between tech and human touch in mutual fund space: Nilesh Shah

"I have to create a balance where I am able to cater to both. Not everyone has a smartphone. Everyone is not legitimately smart. There exists both-- India as well as Bharat. My technology should be such that it can work on both sides," Shah, who was participating in a panel discussion at the Global Fintech Fest 2024 here, said.