Austin's, surrounding cities' 9-1-1 system 'experiencing difficulties' Sunday
AUSTIN (KXAN) — Austin and other cities in the region experienced technical issues with their 9-1-1 emergency call systems Sunday.
The city of Austin said the entire capital area region is having issues with 9-1-1 calls. Some problems include callers and dispatchers having difficulty hearing each other, automatic location not populating and calls being answered by neighboring jurisdictions.
The city said in a press release that the 9-1-1 system isn't out completely and calls are still coming through, but if anyone is having trouble making or completing a call in a life-threatening emergency, dial 3-1-1 or 512-974-2000 instead.
The Hays County Sheriff's Office posted around noon on Facebook that the county was experiencing issues with its 9-1-1 system. Callers serviced by Hays County should dial 512-393-7896 if they're having trouble getting through, the post said.
Other cities and counties that have reported issues in Central Texas are:
- Burnet County. Callers should dial 512-756-8080 or 830-693-3611 if experiencing issues
- Cedar Park. Use 512-260-4600 ext. 0, 512-369-0764 or 512-369-0765
- Lago Vista. Use 512-267-7141
- Lakeway. Use 512-487-9157.
- Llano County. Use 830-693-3611
- Taylor. Use 512-352-5551 ext. 0