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2024

Services back to normal for Ring doorbell users after outage

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NEW YORK (PIX11) -- Ring is getting back its regular programming after some users lost service Tuesday afternoon.

Ring reported All Systems Operational on its status website on Wednesday morning. The multiple system outage from the night before had been resolved a little after 1 a.m. 

The Amazon owned service was not the only one experiencing issues on Tuesday. Many others operated by the tech giant reported having issues due to Amazon Web Services. AWS reported its technical problems in the Eastern region on its website.

Users worldwide experienced issues with their doorbell cameras a little after 6 p.m. Tuesday night, some of which included problems with the live view, recordings, timeline, event history and device setup. 

“We are aware that some Ring customers are experiencing a service disruption. We appreciate your patience and understanding as we work to resolve this issue,” the company stated on the social media site X.

Ring reported they issued a fix around 10 p.m. and that shortly after, many of their services went back to normal. In a statement to Nexstar, a spokesperson said customers can continue to “find updates at the Ring status page.“

Dominique Jack is a digital content producer from Brooklyn with more than five years of experience covering news. She joined PIX11 in 2024. More of her work can be found here.