More customers claim bath remodeler hired to make accessibility improvements ripped them off

MIDWEST CITY, Okla. (KFOR) — Yet another person tells News 4 a bath remodeling company they hired to make accessibility improvements to their home took thousands of dollars from them, only to never finish the job.

Milo Fogle told News 4 he and his wife hired Overland Park, Kansas-based Bath Wizard to replace their shower with a more easily accessible, walk-in design since he and his wife are getting older and have trouble stepping in and out of tubs.

Fogle says he paid Bath Wizard $7,000, but they stopped communicating with him after they ripped his old shower down to the studs several months ago.

Last week, News 4 reported an Oklahoma City woman with mobility challenges hired Bath Wizard to install a wheelchair-accessible tub, and also had issues with the company.

Now, Fogle says he hopes someone will take action.

“I’m just sick to my stomach that we don’t have what we need,” Fogle told News 4. “My wife now has to step over a bathtub to get to the shower.”

Fogle hired Bath Wizard to update his shower after visiting Bath Wizard’s booth at the Oklahoma City Home and Garden Show.

He assumed the company was reputable.

“I was hoping that they were vetted somehow,” Fogle said. “You go to their web page and it shows a great company, five star reviews.”

He says the company even promised to remediate some mold issues with his previous shower.

“They came out and promised me, we'll put a shower in that's mold resistant,” he said.

Fogle told News 4 Bath Wizard sent a subcontractor from Tulsa to his Midwest City home to do the work back in April.

He says the subcontractor ripped out the existing shower to the studs, reframed a wall, and left.

Since then, he has tried to call Bath Wizard, but gotten nowhere.

“It's been total radio silence, nothing from this company,” Fogle said.

He did hear from the subcontractor, who he says told him Bath Wizard never paid them for the work they did.

That’s when Fogle says he decided to report bath wizard to the Oklahoma Attorney General’s Office.

The AG’s office responded to his complaint with a letter.  

“[The letter said] they're looking into it and if there's more people that got ripped by them to let them know.”

Last week, News 4 met Patricia O’Hara, an Oklahoma City woman with mobility challenges. She told News 4 she paid Bath Wizard $20,000 install a wheelchair-accessible, walk-in bathtub two years ago.

The tub was supposed to include jets she wanted to use to ease ongoing pain she experiences related to recent stroke.

But she told News 4 the jets have never worked since Bath Wizard installed the tub, and the tub is falling apart.

She also has not heard back from Bath Wizard.

“I feel like I've really been taken advantage of,” O’Hara told News 4.

News 4 left voicemails with Bath Wizard both last week and this week.

Bath Wizard still has not returned the calls.

Meanwhile. Fogle and his wife are just hoping to keep their balance while they’re forced to shower using a tub.

“You’ve gotta step up probably a foot and a half to two feet, and you gotta grab a towel rack [to get in],” Fogle said.  

He hopes someone will make things right, and that others can learn from his experience.

“I guess the lesson learned out of all this is don't go with the lowest bidder,” he said.
“I am so frustrated with Bath Wizard.”

If you suspect you are dealing with contractor fraud and want to report it to the Attorney General like Fogle did, you can call the Oklahoma Attorney General’s Office’s consumer protection line at 1-833-681-1895.

The Attorney General’s Office can also tell you if a contractor you’re looking to hire has ever had complaints filed against them.