Four generative AI use cases that are revolutionizing customer experiences

The ability to provide fast, accurate, personalized, relevant answers to customer queries helps enhance your customers’ experiences—but you need the vision to make it happen.

Customer experiences and information discovery have evolved since the creation of the first search engine and simple keyword search. As modern computing gets faster, user expectations continue to accelerate. Speed, relevance, and customized experiences are now the baseline of customer expectations. An impressive 75% of customers say they’ll likely spend more on a business that gives them great service.