Today's letters: Must passport service be this bad, Canada?

Thursday, June 20: A reader details hours of frustration over fixing a simple passport problem. You can write to us too, at letters@ottawacitizen.com

I had mailed in an application to renew my passport. I missed a call on June 14 from Passport Canada about the application and was asked to call back. On June 14, I called and was 274th in line. I got to 98th in line when the call was dropped. On June 18, I tried again and had 418 calls ahead of me. It took one hour and 32 minutes to get a live person. After mailing my application April 1, I am now told that my passport photos are unacceptable and I need to have them re-done and mail them in again. Read More