Indian Airlines ride AI: Human-like responses for passengers, lesser workload for agents

Artificial intelligence is transforming the Indian aviation industry, enhancing customer service and operational efficiency for airlines like Air India, IndiGo, and Akasa Air. From AI virtual agents handling diverse queries to AI chatbots with trillions of parameters, these technologies are streamlining processes and improving passenger experiences. The adoption of new-age technologies like AI and machine learning is on the rise across the industry, promising advancements in areas such as computer vision and data-backed decision-making.