Why it’s a big mistake to hire tech workers who show no sign of this

The failure to look for this trait directly impacts the ability to best serve a multigenerational workforce and customer base, this tech leader writes.

The tech sector has a growing skills gap, but it’s not what you think. Even though many (54%) businesses are aware of this void, the majority focus their attention on driving improvement in the wrong area. While training around installing and maintaining tech is undeniably important, emotional intelligence is being overlooked to the detriment of companies and customers.