‘Do you understand she’s asleep right now and she has breast cancer?’: UnitedHealthcare interrupts surgery to ask if patient really needs to stay overnight. It gets worse
A surgeon operating on a breast cancer patient says that UnitedHealthcare called her during surgery to find out if inpatient care was necessary. In a TikTok video, Dr. Elisabeth Potter claims that she had to stop in the middle of a breast reconstruction procedure to get on the phone with a health insurance representative and confirm that a patient needed to stay in the hospital overnight.
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